Create a Customer Journey Map தமிழில் | Learn Ui Ux

Customer Journey maps are a visual interpretation from an individual’s perspective of their relationship with an organization, service, product or brand.

What Components Does a Journey Map Include?
Personas:
Timeline:
Emotion:
Touchpoints:
Channels:

The 9 Process ;
1. Review Goals
2. Gather Research
3. Touchpoint and Channel brainstorms
4. Empathy map
5. Brainstorm with lenses
6. Affinity diagram
7. Sketch the journey
8. Refine and digitize
9. Share and use

Make sure a good mix of people are involved in the journey map creation. It’s helpful to have stakeholder participants from many areas of the organization, as well as people of varying levels of seniority.

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