5 July 2022: Office Hours/Ask Me Anything About UX or CX

Ofc Hrs/AMA - #CX, #UX, Axure, and other questions answered live!

Today's questions were (in order):

Hi Debbie, Is it possible to do a remote contextual inquiry when users are not allowed to share or show their screens (due to disclosure restrictions)? What other generative methods are options in this situation?

Hi Debbie. I'm a UX Researcher. Recently started in a new company. Every time I start working in a new company, for a few months it feels like people don't know what to do with me. They hired me because they needed a researcher but now they don't know what kind of work to give me. I noticed that these kinds of things don't happen very often in other professions. For example, new incoming sales people learn about the company and product for 1-2 weeks maybe, but then they get their hands dirty and start working, contributing. Same with designers, developers or recruiters. When it comes to researchers, same thing happened to me in every single company I joined. I know I'm good at research, but it makes me question my competence and affects my self esteem. I don't want to leave the company every single time it happens, because it happens way too often. I want to work, contribute, have something tangible like other people, but I always feel I have less work than others. How to deal with it?

I'm part of a big consultancy who acquired a design startup to include ux in their business offerings. However, the ux team encounters several challenges inside the old consultancy work streams, even more then with the actual clients. How do you view that? Do you think it's impossible to conciliate traditional consulting with innovation? If not, any tips on how to handle it better?

Hey Debbie, what do you think about the fake door experiment in order to determine whether to build a new feature?

Hey, following up with the traditional x innovation consultancy question. The workstream that is more difficult is business consulting. There's resistance to agile approach. They also don't understand ux, don't have a culture of learning and try to force definitions of design that does not come from study or experience. They basically look at ux methods an see similarities with Marketing, content management or business research and don't consider the differences. As if they tried to redefine ux by force, not by co-creation. Hope it made sense!

Are there UX/UI portfolio and case studies layouts that are preferred by the hiring managers? for example, more visuals than texts. Also, how do you write your UX/UI resume that will pass ATS system? or is there a preferred UX/UI resume formats?

What are the tools you would recommend for UX analysis ? Especially for interviews in Regional language

What would you suggest for a UX designer at a company where the strategy team conducts the customer surveys, user journeys, personas etc - My deliverables are typically a cardsorting workshop (with steak holders) Sitemaps and wireframes. But I’m having a difficult time finding ways to feel confident about the work I produce given I’m getting all of my insights from strategy.

Is there a situation where you'd recommend preference testing - showing 2 options of designs and asking the participants which one they prefer? I've never come across a situation where it would be apt

Have you tried Quant UX research?

I am going to have a conversation with our head of product soon, that I'd like some 1:1 meetings for feedback, goals and career development. What else would you recommend talking about in these meetings?

how to become a good UX designer .. I am good UI Designer