Woocommerce not sending customer emails

Have you seen Elementor's new hosted solution? After an order is received, you may notice it in the order index in WordPress, but not in your inbox. This is either a WooCommerce configuration issue, or a problem with your server that is not allowing the email to be sent. If the above does not help, log out of WordPress and visit the login screen.

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Woocommerce not sending customer emails

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WATCH RELATED VIDEO: How to Fix Issues with WooCommerce Email Not Sending

woocommerce not sending emails

Stop doing all by yourself. Updated on 4th June We have been hearing that a lot of people having the same problem that WooCommerce emails not working. I had been personally using WooCommerce to build my shopping cart system on my first website here at Sprout-Flowers. I had the same issue too — WooCommerce emails not sending. It has come to my attention that a lot of people are having the same problem I was having which was, WooCommerce email notification not working.

Before we jump on it, if you want to fix this woocommerce email issue along with website speed optimization and website security, I would highly recommend you to hire a virtual assistant from a reputed company like WoodBows this is not an affiliated link.

They will maintain your entire website and businesses. Let me walk you through what I learned or followed to fix the Woocommerce email notifications problem. You can also the images here for step by step walk-through. To customize the New Order email settings, head over to New Order and click on the title or you can also click the gear icon at the right end of each field.

Before I do anything, I want to make sure I typed in my From name field probably my company name and my company email id in From address field. However, you can, of course, put your From address and make sure the From address is set to your name or whatever your email address is.

Also, you want to check the domain here in From email address and see if it matches with your company name. It is recommended by WooCommerce. Fix 1: You may want to make sure there is no commas or periods in any of these From name or From address fields. If you had, WooCommerce email notifications will not work. With that setting out of the way, another thing you want to do here is, route your emails through SendGrid.

So, we need an external SMTP to send our emails. Using SendGrid you can send up to emails a week for free. If you think, you have found a better option than SendGrid, please feel free to use it. There are a couple of reasons, I recommend using this. This is default with WordPress. And for some reason, if you are on shared hosting, like most of us including me, there is a good chance that your server gets blocked because somebody else on your server might be spamming. However, if you use this method, SendGrid will alleviate that problem by sending or rotating servers.

The best part is you can use SendGrid for free sending up to emails a week. You might want to check their website for up to date information on the free email count though. In the search area, type in SendGrid. Choose the SendGrid plugin by SendGrid. Install and activate it. Here is the deal: If you are not a big fan of adding an additional plugin, you can also get away fixing the WooCommerce not sending emails issue without this plugin.

However, using this plugin would your life simpler. SendGrid has a whole registration process. After you are done with the SendGrid registration, enter the SendGrid username and password in the above plugin settings.

Also, you have to fill in my From Email and From name as my company email address and name accordingly. After you have completed all the settings, you can test it. A good way to test is, you can just create a dummy order and see if you receive the confirmation email. However, before doing that, I would go to my email settings again and make sure that my emails are enabled for each of these sections here:.

To go to configure, you want to click the gear icon on the right side. In this window, check the Enable this email notification checkbox. Please remember if it is not checked, WooCommerce will not send out emails for new order when they place it.

You may want to repeat the same process for Cancelled order, Failed order and so on. Each one of these sections has its own settings. After enabling this you might want to do a quick test if it fixed the WooCommerce not sending emails issue.

Finally, we are done with all the settings. We are now good to go for the test. After I fill up company address information in there and place an order now, of course, there is no actual credit-card processing since this is just a simulated order.

It will have created an order as shown here. And at this point, the customer should have been emailed. Let me pull up my email on another page so I can check if I received it and hopefully I did because otherwise, this will be an embarrassing tutorial.

Whoola, as you can see I have deleted some of the information above for security purposes. I received a new order confirmation email from WooCommerce. The email finally came through. However, after I set up SendGrid, this WooCommerce not sending emails problem has been completely fixed.

I understand WooCommerce emails not sending issue might be a frustrating one. Hope it has fixed your WooCommerce email notifications problem. Why does this matter? Needless to say, you would probably not want your customers to receive such unformatted email from you.

The above steps are enough to fix WooCommerce not sending emails notification issue. However, if you do want to customize the look of your emails, you can follow these remaining steps too. In the beginning, you will be greeted with a table of the emails WooCommerce would send, we will come back to these shortly. We first need to cover the general email settings. Further down kicking things off with the email sender options section, you can set the From name and From address.

These are important to set as it is what your customers see in their inbox. For example, with these settings, it would show that they have received an email from Sprout-Flowers from John sprout-flowers. For the screenshots, please refer the section 3 above. And please remember, having a comma or period might trigger the WooCommerce emails not sending bug again.

Next, under email template, you can customize the look of your emails. You can also customize the text in the Footer Text field that appears at the bottom of every email sent. You can then choose the base color, background color, email body background color and email body text color. You can see how your choices look at any time by selecting: Click here to preview your email template link. Just a quick note, if you want to do further and more complex customizations to the email templates, it is best to copy the email templates into your theme.

Be aware that this then overrides any customizations from the email template settings we just went over. For the most part, each email has the same fields you can enable or disable each one, set the recipient and subject fields and more. If you are wondering, why are WooCommerce emails not working, this may be the reason too.

To head into each email settings either select the email title or the gear icon to the right end of each field. So, you can Enable this email notification.

Hope you remember that disabling this would make WooCommerce not sending emails. You can then choose the email address or addresses to send this email to, in the recipients field.

If you add more than one email address be sure you separate them by commas. Next up the Subject field is what your recipients see in their inbox. As a default setting, it would show the site title then new customer order with the order number and order date at the end of the subject as shown in the above image.

The Email Heading field works much like the subject but is normally not seen by customers. An Email Header contains more technical information that is not necessarily important for this tutorial. Our last setting email type lets you choose what format to send your email as. The options being plain text, HTML or multi-part. We will leave it set to the default HTML, so we get our logo styles and colors. Finally, you will notice a couple of options under the email type options.

You can easily copy over just that email template into your theme to do more complex customizations than the settings offered. You would be able to edit the template if it was already copied into your theme. If you do edit the template from within WordPress just be certain, you have backups of these templates and select Save Changes, once you have made your customizations. As I mentioned earlier, the remaining emails have the fields we covered above, Enable or Disable, set the recipient, subject and so on.

Once you have gone through each email settings, you are all set. Feel free to place orders on your store issue refunds and so on to test them out. However, if you still have this WooCommerce emails not sending problem, please feel free to shoot me an email at John sprout-flowers. I will be happy to help you out. Before leaving, I would like you to have this awesome 10 point checklist guide on improving your site speed in 2 minutes.

This has helped us improve our site speed from 19 seconds to 2. You just have to click the below button to receive it. Also, if you are on Facebook , Twitter or Pinterest , please feel free to stop by and say hello.


WooCommerce Not Sending Emails: How to Fix WooCommerce Email Issues

WooCommerce is the WordPress based customizable, open-source platform for eCommerce. WooCommerce eases the mailing process and also allows you to automate it for all types of crucial notifications transactional, advertising, etc. When delivery of WooCommerce email notifications fails, you incur a loss of revenues as customers lose faith in your brand. As illustrated below, the 11 different triggers you can customize are associated with 11 types of transaction emails:. Each of the 11 email types can be configured with specific triggers and defined mail settings and templates. To solve the issue of WooCommerce emails not getting sent, the following troubleshooting methods should be tried in the order they are listed below.

By default, WordPress uses the PHP mail() function to send emails. Unfortunately, many hosting servers are not configured to use this.

How to Fix WooCommerce Does Not Send Email To Customer

Is WordPress not sending emails when it should be? Approximate read time: 5 mins. When you are running a WordPress site, there is a lot that can go wrong. One common hiccup is the sending email issue. Are you WordPress emails landing in the spam box? Let's fix that! With a standard WordPress installation, there are a lot of safeguards in place to ensure emails are sent and delivered as they should be. So why are your messages ending up in the spam folder? Even if your email accounts are configured properly, there are unavoidable problems that can lead to WordPress not sending emails normally. Many of the issues are due to the server that is actually handling the email.

How To Fix WooCommerce Not Sending Emails To Customers Or Admin?

woocommerce not sending customer emails

I am facing a really strange issue in my WooCommerce shop. Even when I trigger manually sending this email inside the order details, nothing happens. In general email, sending works with SMTP data. When I set the status to "Completed" the email is sent. It is only the order confirmation which is not working.

WooCommerce 3.

How to Fix WooCommerce Emails Not Sending?

If you use WooCommerce , you have more than likely faced an issue with not receiving new order emails and notifications at least once. This can be incredibly frustrating! Trying to find the right solution can be challenging and time-consuming when there are so many ways to troubleshoot. I will list all the solutions I know of, but there are probably many more I have missed. The NEW solution that I discovered is the last solution listed.

WooCommerce send new order email to customer

Discover the easy way to set up WooCommerce order notifications and send new order emails to multiple addresses, depending on the supplier for each product or category. Custom order notifications can help you process and fulfill orders faster and smoother. However, it comes with a limitation. When your WooCommerce store receives a new order, it sends an email notification to the same recipients regardless of which products have been ordered. But what if you want the 'New order' email to go to different people for different products?

Creating Custom Templates WooCommerce sends out emails to customers on order creation, completion, for a payment invoice and for any changes.

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At Kinsta, all sites are equipped with transactional email support , which means your WordPress site will be able to send notifications, WooCommerce order confirmations, and other types of site-related emails. Typically when you are trying to fix the WordPress not sending emails issue it is not a problem on the server, but rather email is set up incorrectly on the WordPress installation or there is an incompatibility. There are a few reasons you might be having problems with WordPress not sending emails. These include:.

How to Re-Send Order Emails in WooCommerce

RELATED VIDEO: How to fix email notifications in WooCommerce - FixRunner

WooCommerce already offers automated transactional emails for over 10 actions like new orders, processed orders, and new accounts. With just the built-in settings in WooCommerce, you can customize multiple parts of your WooCommerce emails , including:. If you want to add a custom header image to the email, paste the URL of the image into the Header Image field. You are welcome to add anything else you want in the footer.

I have built a website for a client using wordpress and woocommerce.

WooCommerce Not Sending Emails – How to Fix?

You do not need to do all these stuff again for sending multiple emails. You can simply add recipient to "New Order" email with customer's email. Here is the code you can try:. The accepted answer code is outdated since Woocommerce 3 , with some errors in the code. Source: Stack Overflow.

How to create a Custom WooCommerce Email

A common issue for WooCommerce sellers is WooCommerce not sending emails to admin or to customers. Both are frustrating hiccups but, fortunately, they can be fixed. Running a successful e-commerce store is not an easy task. There are lots of administrative actions to complete and keep up daily.

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  1. Mazulkis

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