Woocommerce chat support

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• 5 best WooCommerce chat support plugin in 2022
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• Support for WooCommerce
• Freshdesk-WooCommerce Integration
• Support Policy
• Find the WordPress Live Chat Plugin of Your Dreams (14 Solutions)
• Best Free Live Chat Plugins for WordPress and WooCommerce
• WooCommerce Support

5 best WooCommerce chat support plugin in 2022

If your restaurant clients are looking to get online with their Woo site, check out the Orderable from IconicWP. WP Activity Log helps you or your clients keep track of team changes in WooCommerce such as changes in the store settings, coupons, orders products and a lot more. Jumping into a conversation again with WooCommerce support, but this time a bit of a different angle with Andrew Wikel around developer centric support.

Andrew, what's going on man? Zach : We're friends, we're co-organizers of a meetup together, we've co-taught sessions at WordCamps, we've driven across the country together.

We've done some things, and I wanted to bring you on because I think you have a unique perspective for this audience that comes from the years of experience you have working where you have for the last, what, seven plus years? Andrew : Yeah, it'll be seven years officially at Automattic here in two months, three months.

Zach : Why don't you talk a little bit about your background and then we'll jump in. What brought you to WooCommerce in the first place? Let's start there. Andrew : Okay. I've been working with WordPress for a long time, probably 12 years, so I dabbled in it. Basically, in my friend group at the time, it was a whole bunch of just geeks. Everyone was a geek, but we split ourselves in two subgroups. One was a design geek and the other was a web geek, and I was like, "Well, I can't even draw a stick figure, this doesn't work," so I'm going to be a web geek, that's what I'm going to do now.

I'm not knocking Joomla, they're a fully fledged content management system doing well, but it just wasn't what I wanted to do at that time.

Started learning WordPress and worked at a nonprofit for a while there, and I joined WooThemes shortly thereafter. I wanted to take my career to the next level, specifically in WordPress tech, so I joined WooThemes and a couple months later we were acquired by Automattic.

I've been here ever since. Yeah, the sale officially closed July one so that's our official start date at Automattic. Zach : It's hard to believe that it's been that long now since the acquisition. It doesn't seem that long. Andrew : It feels simultaneously like two years and ten years, because I feel like I haven't been working there that long, and then I'm like, "Oh no, wait, it's been a long time.

Zach : It's interesting, because I was around during those beginning days of WooCommerce. I think I started working with it in 1. Zach : I can't even imagine, looking back, how many of those Trello tickets were owned by Max Rice, which is how SkyVerge started, right? Andrew : Yeah, pretty much. It's really cool, SkyVerge and Max and Beka and their team, the story there is really cool.

It's almost like the story of WooCommerce, basically. You find a niche inside the ecosystem and you're like, "Oh, I can do this," and you just nail it. You just kill it and grow from there. Andrew : Yes.

All their plug-ins are stellar. Back in the day, WooCommerce actually used to support every single plug-in that we sold, even the ones that weren't developed by us, for a long time. There were certain plug-ins and certain development teams that when we got one of their plug-ins, it was just cringe because we knew it was going to be a nightmare to unravel everything.

Then, when we got a SkyVerge plug-in, it was like, "Oh, well they actually have real debugging, and everything's built on the same framework, and I know that it's going to work this way every time. Zach : That's awesome. I had the same experience with their plug-ins. That's why I wanted to partner with them early on, because I knew that their plug-ins just worked. Given your background, you were building WooCommerce sites, so moving into a support role, being able to support as a builder yourself, with the background and the ability to write code and debug things, brought a unique perspective, I think, to that team because some of the people there had built real sites, but some had were just familiar with building sites.

Zach : There's a bit of a difference there, and when you've built a functioning e-commerce site with a platform, you get a different perspective than just if you know the code base or know what it's supposed to do. Andrew : I think there's a wide variety of things that can make a customer support agent successful, and sometimes it's you are just super empathetic, you're the nicest person to talk to.

If I have an issue, I know you may not know how to solve the issue exactly, but you're going to empathize with me and you're going to make sure that I get taken care of. Then there's the people that you're going to be polite, you're not the people skills person. Your empathy is okay, there's nothing wrong with anything, but you're there because you know that code base back and forth and you know exactly where this JavaScript conflict is going to happen, or whatever it may be.

Then there's the niche that we're in, e-commerce, it's very different than just running a website. It's very different than just knowing code, and so there's those people in support that have, or currently run, their own e-commerce business, so they've run into the issues that you're seeing with shipping calculations. You don't know how to explain it, necessarily, to a developer or to someone who's just trying to empathize, but you're like, "No, I just need some advice on is this a realistic amount to charge for shipping?

I think that having a mix of those in a support team is very beneficial. They could find stuff that you don't even know you need. Zach : Exactly. WooCommerce, as a platform, is great, it's a giant ecosystem, but that's not where a successful e-commerce site stops. There are other things, like transactional email or marketing email, and there's shipping and shipping calculation, there's packing an order.

That's a whole ecosystem in itself. There's all of these various things, payment processing, customer relationship management, customer service and returns management. These are all things that are part of the ecosystem, but can't be part of the platform and be as targeted as some of these targeted solutions are in those areas, but that's never going to get to the point where it is as robust as something like a ship station or something like that that can bulk print labels and packing slips, or some of these other ERP-tied solutions that can tell you what path to walk through the warehouse to pick the order.

Zach : That's exactly why, if you're a listener and you listened to the podcast that we did in January with myself, Till and Carl, we talked about why custom order tables was not a core priority until now, and why it had to get to a point where there was a swell in the number of stores that were doing that kind of volume.

Now, enterprise WooCommerce is a more common thing. Large scale WooCommerce is way more common than it used to be. Andrew : I remember being at WordCamp Chicago and watching a site that will be unnamed go down repeatedly because a product launched on it. Andrew : We were curiously trying to figure out what's going on and offering what help we could. It is a different beast now, because that was six years ago or whatever it was and the market has evolved rapidly since then to where that's not as much of an anomaly anymore.

That was the only site at the time, really, that we had heard of that was having these issues. It's a big site, it's a big customer and it's a big client. We can't drop everything and work on this right now. Zach : And now WordPress Core has a performance team that's working on improving the performance of WordPress itself, and all of that's going to roll into the performance of WooCommerce over time, and I'm really excited to see, as these developments start to move along, where we end up.

Andrew : I see it moving in a great direction and performance for WordPress is going to benefit all e-commerce sites, obviously, but pretty much everyone, and I'm here for it. Zach : One of the things that you generally speak about at WordCamps is troubleshooting WordPress sites when they go bad.

When something happens, when you get the white screen of death or when you have a fatal error on your site that you're trying to track down, can you share just a brief amount of some of the troubleshooting tips that you would give to somebody troubleshooting a WooCommerce site? Andrew : The first thing, don't panic. It's super cliche, "Don't panic, everything is going to be okay," but it will be. Everything on your site is fixable. You could figure out fairly quickly, normally, what the issue is, or where the issue lies, more.

You can be like, "Oh, well I just updated my theme, probably something to do with that," but if you're panicking, you're not thinking rationally, usually. You see maybe the text of a stack trace or something, and you're like, "Ah, it's got to be that. I think it's the theme. I think the number one thing is just chill out. Calm down, think rationally. The next thing is retrace your steps.

Your site was functioning yesterday perfectly, what changed from then to now? That'll help you narrow things down super easily, normally. Some things are hidden. You're like, "I didn't touch it. I didn't do it at all," and then you look back and your host auto-updated your plug-ins for you and your like, "Ugh, okay, cool. At worst, you can ask their support and they'll tell you, "Oh yeah, we updated this payment gateway, your theme, and these two not WooCommerce-related plug-ins.

Then you can be like, "Oh, okay. Well, I see the error on the front end and it's on the homepage, so it's probably not the checkout plug-in and it's probably not the other two, so there's a good chance it's the theme.

If nothing stands out, if it's disturbing your site, you'd probably want to roll back the version to the working version before, and there's a bunch of plug-ins out there that can help you with that, or your host could do it too. There's one called, I believe WPRollback is the name of the plug-in.

That does it pretty well. Obviously, you should have backups all the time, but rolling back a backup when you have orders or changes in that timeframe isn't usually ideal at all, so we can fix it on the code side, normally, by changing the code base of the offending theme or plug-in. In this case, roll back the theme, see if it fixes it, and if it does, go contact support, and if it doesn't, probably still going to want to contact support at that point anyway, but you've narrowed it down at that point to a theme, in this case.

Zach : I think that's a really important thing, and two of the best tools in my experience for finding issues like that. One, you're going to want to either look at the logs or turn WPDebug on. The other thing that I find very beneficial is a tool like New Relic to see what's happening behind the scene. What database queries are happening, see where things are slowing down.

If it's a timeout issue that you're getting, then New Relic is probably going to find where that timeout's coming from. Andrew : Query Monitor has been beneficial too on the WordPress side. The New Relic and Query Monitor stuff is a lot of debugging your own code if you're writing things, more or less, but if you're using off the shelf plug-ins and themes and modifying CSS or something like that, most of the time, you just need that help pointing a finger towards something.

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Planning to start an online store with WooCommerce? Or already have one but facing trouble handling it? This article is going to provide you with the best WooCommerce support services one would ever need. WooCommerce, one of the best platforms for creating an online store, is available as a free WordPress plugin that can be expanded with a variety of plugins.

Support for WooCommerce

In a previous tutorial, we have seen how to integrate WooCommerce in a WordPress site. With WooCommerce and WordPress, creating our own online store is a matter of few seconds job that we have learned from the tutorial. If you want to see the steps to turn your WordPress site into an online store with a WooCommerce plugin, the linked article will be useful for you. Now, we are going to learn how to integrate a live chat with a WooCommerce enabled WordPress site. An eCommerce software must support the following features. By implementing these features, it will turn your eCommerce store impressive to the users in various aspects and boost your sales. So, integrating chat-like communication medium is one of the important features for an eCommerce software. There are various WordPress chat plugins and widgets for integrating live chat in a WooCommerce and WordPress website. In this tutorial, I have stated the steps to integrate live chat with the Quick Chat WordPress plugin.

Freshdesk-WooCommerce Integration

At some point during the natural lifecycle of a company, cultivating customers takes priority. As such, your support services become a key battleground. Live chat plugins are one way to offer your customers practically instant access to your support team. For the uninitiated, live chat does what it says on the tin. In other words, a customer accesses your site — usually looking for support — and can connect with a representative through a button on the page:.

Support Policy

To take their customer satisfaction to the next level, store owners must offer not only great products and post-sale services but also outstanding, timely online support. Considering how much competition there is in the eCommerce world nowadays, store owners should make sure that customers can get in touch with the support team at all times. Many stores provide customer support via FAQs, forums, or tickets. Those are essential, but not enough if you want to be a step ahead of your competitors. To achieve that, you should consider providing customers with instant support via live chat.

Find the WordPress Live Chat Plugin of Your Dreams (14 Solutions)

Link your MindBehind chatbot with your WooCommerce store to increase online sales and maximize profits. Manage Complex Queries. Resolve even the most complex customer queries with the natural language processing capabilities of your intelligent virtual assistant. Offer Product Guidance. Showcase your goods on the most popular messaging channels and address product inquiries immediately. Reduce Abandoned Cart Rate. Re-engage your customers with abandoned cart reminders to finalize purchases and eliminate lost sales opportunities. Integrate MindBehind with WooCommerce to provide your customers with uninterrupted shopping experiences!

Best Free Live Chat Plugins for WordPress and WooCommerce

It is hard to find a business owner who does not want to provide excellent customer service. Providing good customer service is a way to keep your customers happy and to encourage them to come back to you for more. The best way to provide great WooCommerce customer service is to make sure that your customers can reach you.

WooCommerce Support

If you have questions about this Support Policy or do not agree with it, please Contact Us before using the Website. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes. This Support Policy is effective from 1 December By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy. We only support our Products, sold on WooCommerce. Our Support Service includes assistance with Product installations, configuration, and use.

Interacting with your website visitors or customers is pivotal to the success and growth of your business. If you have a business website as your main source of sales, you should make no compromises when it comes to the quality of customer service. Using WordPress live chat plugins, you can swiftly resolve any problems or issues your customers may face. You might wonder. A WordPress live chat plugin is software that you can install on your WordPress website to allow you to communicate with visitors in real-time.

Unlock the full potential of your customer service by integrating your WooCommerce site with Replyco. Take the pain points out of customer service by creating email templates that answer common customer questions. By utilizing custom tags, all of the unique information, like customer name and order ID, will be automatically filled in. And with auto-response rules , your replies can be sent automatically, drastically improving response times and customer satisfaction.